HOW TO PREPARE FOR SAP C_C4H51_2405 CERTIFICATION EXAM?

How to Prepare For SAP C_C4H51_2405 Certification Exam?

How to Prepare For SAP C_C4H51_2405 Certification Exam?

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SAP C_C4H51_2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 2
  • Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 3
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 4
  • Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q64-Q69):

NEW QUESTION # 64
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

  • A. Determination of involved parties
  • B. Delegation rules
  • C. Party roles
  • D. SLA Determination

Answer: A,C


NEW QUESTION # 65
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

  • A. Activate the scoping item "Do you want to support email channels for corporate accounts?"
  • B. Activate the Messaging Service communication channel
  • C. Maintain an email address
  • D. Activate the scoping item Function Locations

Answer: A,B


NEW QUESTION # 66
Which of the following is possible when creating tickets in the Agent Desktop?

  • A. You can manually select the SLA.
  • B. You can create knowledge articles.
  • C. You can select multiple registered products in a single ticket.
  • D. You can manually assign a maintenance plan.

Answer: C


NEW QUESTION # 67
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

  • A. Fine-tuning
  • B. Service categories
  • C. Workflow distribution rules
  • D. Notifications

Answer: C


NEW QUESTION # 68
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

  • A. Configure the relevant question in scoping.
  • B. Create a Web service with SAP Knowledge Central by NICE.
  • C. Create a validation rule.
  • D. Create knowledge base articles in SAP Service Cloud.

Answer: A,B


NEW QUESTION # 69
......

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